Frequently Asked Questions

Everything you need to know about shopping with Chase Value

What payment methods do you accept?

We accept various payment methods including Cash on Delivery (COD), Credit/Debit cards (Visa/Mastercard), and mobile wallet payments for your convenience.

How long does shipping usually take?

Standard shipping typically takes 3 to 5 business days for major cities and up to 7 business days for remote areas across the country.

What is your return and exchange policy?

We offer a 14-day return and exchange policy. Items must be unused, in their original packaging, and accompanied by the original sales receipt.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our carrier's website to monitor your shipment's progress.

Are the products genuine and high quality?

Yes, Chase Value is committed to providing high-quality products. We source directly from reputable manufacturers and brands to ensure authenticity and value for money.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to save your shipping details, view order history, and receive exclusive promotional offers.