Returns & Exchanges
At Chase Value, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 14 days of delivery.
Initiate Request
Contact our customer support team via email or phone with your order number and the reason for the return to receive a return authorization.
Prepare Package
Securely pack the items in their original packaging, ensuring all tags are attached and the original invoice is included inside the box.
Ship Items
Send the package back to our central warehouse using a traceable courier service of your choice and provide us with the tracking details.
Quality Inspection
Once received, our team will inspect the items for quality compliance before processing your refund or dispatching your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing